Top Future Soft Skills

1. General Soft Skills

  • Process Improvement with Gap Analysis
  • Critical Thinking                                    
  • Creative Thinking & Innovation
  • Performance Management: Managing Employee Performance        
  • Collaboration    Interpersonal Interaction                        
  • Problem Solving and Decision Making
  • Critical Elements of Customer Service
  • Negotiating for Results

2. Sales Skills

  • Key Account Management
  • Smarter Selling                             

3. Customer Services

  • Call Centre Success    
  • Customer Service Improvement Programme    
  • Customers Are Really Everything (CARE)    
  • Telephone Impact and Customer Service   

4. Power Training Sessions               

  • Attitude                                                    
  • Business Etiquette & Professionalism
  • Calming Upset Customers
  • E-mail Management - 20 Tips
  • Emotional Intelligence    Self Development                                        
  • Influence - The Formula for Success
  • Leadership Ethics                                        
  • Power Listening                                
  • Setting Goals - A Practical Approach;
  • The "How-to" of Quality
  • Thinking on your feet   

Interpersonal and Intrapersonal Skills

1. Interpersonal Skills                                             

  • Advanced Interpersonal Skills        
  • Advanced Interpersonal Communication    
  • Diversity in the Workplace - A South African Perspective    
  • Effective Conflict Resolution    Relationship Management    
  • Emotional Intelligence - Effective Management of Self and Others    
  • Negotiating        
  • The Business of Listening

2. Intrapersonal Skills                                               

  • Achieving Life Balance    Self Development    
  • Developing Positive Assertiveness    
  • Personal Transformation

 

Business Skills

1. BUSINESS FUNDAMENTALS

  • Essential Reading and Writing Skills in Business (English  Second Language)
  • Essentials of Business Calculations (Basic);
  • Essentials of Business Writing Skills;Communication
  • Essentials of Customer Care in Business
  • Essentials of Functioning in a Business Environment
  • Communication

2. BUSINESS SKILLS

  • Competency Based Recruitment    Resource Management    
  • Change Management Productivity
  • Effective Communication in the Workplace     
  • Effective Presentation Skills    
  • Effective Time Management    
  • Essential Skills for Formal Meetings    
  • HR for Non-HR Managers    Resource Management    
  • Morals & Ethics in the Work Environment
  • Productivity Workshop: Professional PA’s and Administrators    
  • Productivity: Information and Self Management    Productivity        
  • Report Writing    Communication    
  • Stress Management    
  • Successful Minute Taking    
  • Writing Skills (Business, Level 1)    
  • Writing Skills (Business, Level 2)

3. SPECIALISED BUSINESS SKILLS

  • Business Process Analysis: Foundation
  • Finance for Non-Financial Managers    
  • Project Management & Principles (Non Project Managers)    
  • Train the Trainer (Based on CompTIA CTT+)    Presentations & Training 

Supervisory and Leadership Skills

1. Management SKILLS

  • Becoming a Successful Supervisor        
  • Coaching Skills for Leaders    
  • Delegation Skills for Leaders    
  • Leadership Skills for Women    
  • Making the Transition from Technical Specialist to Manager    
  • Managing the Customer Service Experience        
  • Mentoring    Team Development    
  • Performance Appraisals: How to Monitor and Evaluate Team Members    
  • Problem Solving for Teams: Make Consensus More Achievable    
  • Team Leaders: Developing Great Teams
  • Welcome to Management

 

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