Top Future Soft Skills

1. General Soft Skills

  • Process Improvement with Gap Analysis
  • Critical Thinking                                    
  • Creative Thinking & Innovation
  • Performance Management: Managing Employee Performance        
  • Collaboration    Interpersonal Interaction                        
  • Problem Solving and Decision Making
  • Critical Elements of Customer Service
  • Negotiating for Results

2. Sales Skills

  • Key Account Management
  • Smarter Selling                             

3. Customer Services

  • Call Centre Success    
  • Customer Service Improvement Programme    
  • Customers Are Really Everything (CARE)    
  • Telephone Impact and Customer Service   

4. Power Training Sessions               

  • Attitude                                                    
  • Business Etiquette & Professionalism
  • Calming Upset Customers
  • E-mail Management - 20 Tips
  • Emotional Intelligence    Self Development                                        
  • Influence - The Formula for Success
  • Leadership Ethics                                        
  • Power Listening                                
  • Setting Goals - A Practical Approach;
  • The "How-to" of Quality
  • Thinking on your feet   

Interpersonal and Intrapersonal Skills

1. Interpersonal Skills                                             

  • Advanced Interpersonal Skills        
  • Advanced Interpersonal Communication    
  • Diversity in the Workplace - A South African Perspective    
  • Effective Conflict Resolution    Relationship Management    
  • Emotional Intelligence - Effective Management of Self and Others    
  • Negotiating        
  • The Business of Listening

2. Intrapersonal Skills                                               

  • Achieving Life Balance    Self Development    
  • Developing Positive Assertiveness    
  • Personal Transformation


Business Skills


  • Essential Reading and Writing Skills in Business (English  Second Language)
  • Essentials of Business Calculations (Basic);
  • Essentials of Business Writing Skills;Communication
  • Essentials of Customer Care in Business
  • Essentials of Functioning in a Business Environment
  • Communication


  • Competency Based Recruitment    Resource Management    
  • Change Management Productivity
  • Effective Communication in the Workplace     
  • Effective Presentation Skills    
  • Effective Time Management    
  • Essential Skills for Formal Meetings    
  • HR for Non-HR Managers    Resource Management    
  • Morals & Ethics in the Work Environment
  • Productivity Workshop: Professional PA’s and Administrators    
  • Productivity: Information and Self Management    Productivity        
  • Report Writing    Communication    
  • Stress Management    
  • Successful Minute Taking    
  • Writing Skills (Business, Level 1)    
  • Writing Skills (Business, Level 2)


  • Business Process Analysis: Foundation
  • Finance for Non-Financial Managers    
  • Project Management & Principles (Non Project Managers)    
  • Train the Trainer (Based on CompTIA CTT+)    Presentations & Training 

Supervisory and Leadership Skills

1. Management SKILLS

  • Becoming a Successful Supervisor        
  • Coaching Skills for Leaders    
  • Delegation Skills for Leaders    
  • Leadership Skills for Women    
  • Making the Transition from Technical Specialist to Manager    
  • Managing the Customer Service Experience        
  • Mentoring    Team Development    
  • Performance Appraisals: How to Monitor and Evaluate Team Members    
  • Problem Solving for Teams: Make Consensus More Achievable    
  • Team Leaders: Developing Great Teams
  • Welcome to Management


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We are passionate about meeting the needs of the creators and tinkers of the maker movement. If you want to know how things work, repair your own electronics, make the next killer product prototype or wish to simply automate a part of your life we are here to help!

If you are looking for a product you cannot find, let us know and we will try and source it for you!
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