Soft Skills

Top Future Soft Skills

1. General Soft Skills

• Process Improvement with Gap Analysis
• Critical Thinking                                    
• Creative Thinking & Innovation
• Performance Management: Managing Employee Performance        
• Collaboration    Interpersonal Interaction                        
• Problem Solving and Decision Making
• Critical Elements of Customer Service
• Negotiating for Results

2. Sales Skills

• Key Account Management
• Smarter Selling                             

3. Customer Services

• Call Centre Success    
• Customer Service Improvement Programme    
• Customers Are Really Everything (CARE)    
• Telephone Impact and Customer Service   

4. Power Training Sessions               

• Attitude                                                    
• Business Etiquette & Professionalism
• Calming Upset Customers
• E-mail Management - 20 Tips
• Emotional Intelligence    Self Development                                        
• Influence - The Formula for Success
• Leadership Ethics                                        
• Power Listening                                
• Setting Goals - A Practical Approach;
• The "How-to" of Quality
• Thinking on your feet   

Interpersonal and Intrapersonal Skills

1. Interpersonal Skills                                             

• Advanced Interpersonal Skills        
• Advanced Interpersonal Communication    
• Diversity in the Workplace - A South African Perspective    
• Effective Conflict Resolution    Relationship Management    
• Emotional Intelligence - Effective Management of Self and Others    
• Negotiating        
• The Business of Listening

2. Intrapersonal Skills                                               

• Achieving Life Balance    Self Development    
• Developing Positive Assertiveness    
• Personal Transformation

Business Skills

1. BUSINESS FUNDAMENTALS

• Essential Reading and Writing Skills in Business (English  Second Language)
• Essentials of Business Calculations (Basic);
• Essentials of Business Writing Skills;Communication
• Essentials of Customer Care in Business
• Essentials of Functioning in a Business Environment
• Communication

2. BUSINESS SKILLS

• Competency Based Recruitment    Resource Management    
• Change Management Productivity
• Effective Communication in the Workplace     
• Effective Presentation Skills    
• Effective Time Management    
• Essential Skills for Formal Meetings    
• HR for Non-HR Managers    Resource Management    
• Morals & Ethics in the Work Environment
• Productivity Workshop: Professional PA’s and Administrators    
• Productivity: Information and Self Management    Productivity        
• Report Writing    Communication    
• Stress Management    
• Successful Minute Taking    
• Writing Skills (Business, Level 1)    
• Writing Skills (Business, Level 2)

3. SPECIALISED BUSINESS SKILLS

• Business Process Analysis: Foundation
• Finance for Non-Financial Managers    
• Project Management & Principles (Non Project Managers)    
• Train the Trainer (Based on CompTIA CTT+)    Presentations & Training 

Supervisory and Leadership Skills

1. Management SKILLS

• Becoming a Successful Supervisor        
• Coaching Skills for Leaders    
• Delegation Skills for Leaders    
• Leadership Skills for Women    
• Making the Transition from Technical Specialist to Manager    
• Managing the Customer Service Experience        
• Mentoring    Team Development    
• Performance Appraisals: How to Monitor and Evaluate Team Members    
• Problem Solving for Teams: Make Consensus More Achievable    
• Team Leaders: Developing Great Teams
• Welcome to Management